Q: What factors influence an organization's readiness to adopt AI?
Zach Chertok, IDC Analyst:
- AI adoption follows a bell curve, where readiness varies among organizations.
- The first phase of AI transformation focused on employee experience before HR and IT leaders began integrating AI into operations.
- Organizations must decide between:
- An AI-led approach, where AI is introduced from day one.
- A traditionalist approach, where AI adoption lags until a sudden spike in implementation.
- Behavioral change management is critical—recruiters need time to adapt to AI before full integration.
- The key is aligning social readiness (acceptance of AI) with digital augmentation (use of AI in operations).
Q: How should companies introduce AI to their workforce?
Zach Chertok, IDC Analyst:
- AI adoption should be gradual, with unconscious exposure in the back office before bringing AI to the forefront.
- Companies should assess team reactions to AI before rolling it out fully.
- Skilling and training should focus on how to use AI effectively, ensuring recruiters and hiring managers can augment their abilities rather than replace their work.
